Privacy Policy

1. Who We Are

Family Care Acupuncture & Herbs is a licensed acupuncture and Traditional Chinese Medicine clinic located at 6323 N Avondale Ave, Suite 256, Chicago, IL 60631. We are committed to protecting your personal and health information.

2. Information We Collect

We may collect the following categories of information:

• Personal contact information: name, phone number, email address
• Health information: symptoms, medical history, treatment notes, herbal prescriptions
• Appointment and billing records
• Communications submitted through our website contact form
• Technical data: browser type, pages visited, approximate location (via Google Analytics if applicable)

3. How We Use Your Information

We use your information for the following purposes:

• To provide acupuncture and herbal medicine treatment
• To schedule and manage appointments
• To respond to inquiries submitted through our website
• To send appointment reminders (with your consent)
• For billing and insurance coordination
• To improve our services

4. HIPAA Notice of Privacy Practices

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is used and disclosed only as permitted by law:

• For treatment, payment, and healthcare operations
• With your written authorization for other purposes
• As required by law (e.g., public health reporting)

You have the right to access, amend, and request restrictions on your PHI. To exercise these rights, contact us at office@familycareacupunctureherbs.com or call (773) 964-1922.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Healthcare providers involved in your care (with your consent)
• Insurance companies for billing purposes
• Service providers who help us operate our website (bound by confidentiality agreements)
• Government authorities as required by law

6. Website & Cookies

Our website may use cookies and similar technologies to improve your browsing experience. We use Google Maps to display our clinic location. Third-party services (Google Maps, Google Analytics) may collect data subject to their own privacy policies. You can disable cookies in your browser settings.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. Health records are stored securely in compliance with HIPAA requirements. Website form submissions are transmitted using industry-standard encryption (HTTPS).

8. Your Rights

You have the right to:

• Access your personal health information
• Request corrections to inaccurate records
• Request restrictions on how your information is used
• Receive a copy of our HIPAA Notice of Privacy Practices
• File a complaint with the U.S. Department of Health & Human Services (HHS) if you believe your privacy rights have been violated

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent.

10. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent update. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights: